Refund & Dispute Policy

This Refund & Dispute Policy governs how AL Abrish Technologies FZCO, a company registered in Dubai, United Arab Emirates, handles refund requests and dispute resolutions. We are committed to fairness, transparency, and ensuring our clients receive the highest quality of service across all our offerings — including software development, website and app development, cloud solutions, WhatsApp API services (as an official META partner in 180+ countries), IT consulting, and other technology services.

Our goal is to resolve any concerns quickly, professionally, and without unnecessary escalation.

1. General Refund Principles

• All refund requests must be made in writing and submitted to our official support email: alabrish.technologies@gmail.com.
• Refunds will only be issued to the original payment method used.
• Certain services may be partially refundable or entirely non-refundable, depending on their nature.
• Refund eligibility is determined at our sole discretion, based on the terms outlined here.
• We encourage all customers to contact us immediately with any service concerns before requesting a refund.

2. Eligibility for Refunds

You may qualify for a partial or full refund if:

1. The delivered service or product is materially different from the agreed scope or specifications in the signed contract, proposal, or invoice.
2. There is a technical issue on our side that prevents you from using the purchased service, and we fail to resolve it within 14 business days of written notice.
3. You have been charged more than once for the same service due to a billing error.
4. We are unable to deliver the service within the agreed timeframe and the delay is solely due to our fault (not client delays).

3. Non-Refundable Services

The following services are non-refundable unless otherwise agreed in writing:

• Completed development projects that have been delivered and approved.
• Subscription-based services (including WhatsApp API subscriptions, cloud hosting, and managed IT services) after the billing period has started.
• Services where significant resources, time, or third-party costs have already been committed.
• Delays or incomplete work caused by a lack of client input, feedback, or approvals.
• Digital assets, licenses, or integrations purchased on your behalf.

4. Refund Process & Timelines

1. Email your refund request to alabrish.technologies@gmail.com, including:
   • Your name and contact details
   • Invoice or order number
   • Service purchased
   • Detailed reason for requesting a refund
2. Our support team will review your request within 5 business days.
3. If approved, the refund will be initiated within 10 business days after approval.
4. Refund processing times depend on your bank or payment provider.

5. Dispute Resolution Procedure

We aim to handle disputes quickly and fairly.

• Step 1 – Contact our support team by emailing alabrish.technologies@gmail.com to explain your concern in detail.
• Step 2 – If unresolved, the matter will be escalated to a senior manager within AL Abrish Technologies FZCO.
• Step 3 – If still unresolved, the dispute may proceed to mediation under UAE law.
• Step 4 – In case mediation fails, disputes will be handled by the courts of Dubai, United Arab Emirates, which will have exclusive jurisdiction.

6. Chargeback Policy

Filing a chargeback without first contacting AL Abrish Technologies FZCO to resolve the matter will be considered a breach of this policy. We encourage customers to give us the opportunity to address the issue before involving their bank or payment provider.