Terms of Service

Company Information

Company: AL Abrish Technologies FZCO ("AL Abrish," "we," "us," "our")

These Terms of Service ("Terms") govern your use of our website and services, including WhatsApp API subscriptions, website development, software development, consulting, digital marketing, hosting, maintenance, and other IT services. By accessing or using our services, you agree to be bound by these Terms.

1. ACCEPTANCE OF TERMS

By accessing and using our services, you accept and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services. These Terms apply to all users, customers, and visitors of our website and services.

2. SERVICES DESCRIPTION

AL Abrish Technologies provides the following services:

• WhatsApp Business API: Messaging solutions, bulk broadcast, analytics dashboard, and API integration services
• Website Development: Custom website design, development, and maintenance
• Software Development: Custom software solutions and applications
• Digital Marketing: Marketing strategy, SEO, and digital advertising
• IT Consulting: Technology consulting and advisory services
• Hosting Services: Web hosting and server management

3. USER ACCOUNTS AND REGISTRATION

To access certain services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your account information to keep it accurate and current
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

4. PAYMENT TERMS

4.1 Billing and Payment

• All services are billed annually in advance
• Payment is due upon receipt of invoice
• We accept payments through approved payment processors
• All fees are non-refundable unless otherwise specified

4.2 Pricing and Changes

• Service prices are subject to change with 30 days' notice
• Price changes will not affect current billing cycles
• Additional services may incur additional charges

4.3 Late Payments

• Late payments may result in service suspension
• We reserve the right to charge late fees
• Reinstatement of services requires payment of all outstanding amounts

5. ACCEPTABLE USE POLICY

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our services
• Use our services for spam or unsolicited communications
• Violate WhatsApp Business API policies and guidelines

6. WHATSAPP BUSINESS API SPECIFIC TERMS

6.1 Compliance Requirements

• You must comply with Meta's WhatsApp Business API policies
• You are responsible for obtaining proper consent from message recipients
• You must honor opt-out requests immediately
• Template messages must be pre-approved by Meta

6.2 Message Content

• All message content must comply with WhatsApp guidelines
• Prohibited content includes spam, scams, and inappropriate material
• We reserve the right to review and approve message templates
• Violations may result in immediate service suspension

6.3 Rate Limits and Usage

• Message sending is subject to rate limits
• Excessive usage may result in temporary restrictions
• We monitor usage to prevent abuse

7. INTELLECTUAL PROPERTY

7.1 Our Intellectual Property

• All content, software, and materials on our website are our property
• You may not copy, modify, or distribute our intellectual property
• Our trademarks and logos are protected

7.2 Your Content

• You retain ownership of content you provide to us
• You grant us license to use your content for service delivery
• You represent that you have rights to all content you provide

8. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

• We process personal data in accordance with applicable privacy laws
• For WhatsApp API services, you are responsible for recipient consent
• We implement appropriate security measures to protect your data
• Data retention follows our Privacy Policy guidelines

9. DISCLAIMER OF WARRANTIES

Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, including:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties that services will be uninterrupted or error-free
• Warranties regarding third-party services or integrations
• Warranties about the accuracy of information or content

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law, AL Abrish Technologies shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from third-party actions or services
• Damages exceeding the amount paid for services in the 12 months preceding the claim

11. INDEMNIFICATION

You agree to indemnify and hold harmless AL Abrish Technologies from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of WhatsApp Business API policies

12. SERVICE AVAILABILITY

• We strive to maintain high service availability but do not guarantee 100% uptime
• Scheduled maintenance will be announced in advance when possible
• Emergency maintenance may be performed without prior notice
• We are not liable for service interruptions beyond our control

13. TERMINATION

13.1 Termination by You

• You may terminate services with 30 days' written notice
• No refunds will be provided for early termination
• You remain responsible for all charges until termination date

13.2 Termination by Us

• We may terminate services for violation of these Terms
• We may terminate for non-payment after 30 days
• We may terminate with 30 days' notice for business reasons
• Immediate termination may occur for serious violations

13.3 Effect of Termination

• Your access to services will cease immediately
• We may delete your data after 30 days
• You must return any confidential information

14. FORCE MAJEURE

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters or acts of God
• Government actions or regulations
• Third-party service provider failures
• Internet or telecommunications outages

15. GOVERNING LAW AND JURISDICTION

• These Terms are governed by the laws of the United Arab Emirates
• Any disputes shall be resolved in the courts of Dubai, UAE
• If any provision is found unenforceable, the remaining provisions remain in effect

16. CHANGES TO TERMS

• We may update these Terms from time to time
• Material changes will be communicated via email or website notice
• Continued use of services constitutes acceptance of updated Terms
• You should review Terms periodically for changes

17. SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

18. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AL Abrish Technologies regarding the use of our services and supersede all prior agreements and understandings.

19. CONTACT INFORMATION

• Company: AL Abrish Technologies FZCO, Dubai, United Arab Emirates
• Email: legal@alabrishtechnologies.com
• Website: https://alabrishtechnologies.com/